We attach great importance to privacy. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (DSGVO).
1 person responsible
Responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR
Dillenberg GmbH & Co. KG
40229 Dusseldorf (Eller)
Tel .: 0211-97772-0
2 General purposes of processing
We use personal information for the purpose of operating the website.
3 What data we use and why
The hosting services we use to provide the following services: infrastructure and platform services, computing capacity, storage and database services, security and technical maintenance services we use to operate the site .
Here we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, prospects and visitors of this website based on our legitimate interests in an efficient and secure provision of our website . Art. 6 para. 1 sentence 1 f ) DSGVO in conjunction with Art. 28 GDPR.
3.2 access data
We collect information about you when you use this website. We automatically collect information about your usage and interaction with us and register information about your computer or mobile device. We collect, store and use data about every access to our e website (so-called server log files). Access data includes :
- Name and URL of the retrieved file
- Date and time of retrieval
- transferred amount of data
- Message about successful retrieval (HTTP response code)
- Browser type and browser version
- operating system
- Referer URL (ie the previously visited page)
- Websites that are accessed by the user’s system through our website
- Internet service provider of the user
- IP address and the requesting provider
We use this log data without assignment to you or other profiling for statistical evaluations for the purpose of operation, security and optimization of our website , but also for the anonymous collection of the number of visitors to our website (traffic) as well as to the extent and Type of use of our website and services, as well as for billing purposes, to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content, analyze traffic, troubleshoot and improve our services.
This is also our legitimate interest in accordance with Article 6 paragraph 1 p. 1 f) GDPR.
We reserve the right to retrospectively review the log data if, on the basis of concrete evidence, there is a legitimate suspicion of unlawful use. We store IP addresses in the logfiles for a limited period of time, if this is necessary for security purposes or for the provision of services or the billing of a service, eg. For example, if you use one of our offerings. After termination of the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We store IP addresses even if we have a specific suspicion of a crime in connection with the use of our website. In addition, as part of your account, we save the date of your last visit (eg when registering, logging in, clicking links etc.).
We use so-called session cookies to optimize our website . A session cookie is a small text file that is sent by the respective servers when visiting a website and stored on your hard disk. As such , this file contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This will allow me to recognize your computer when you return to our website. These cookies are deleted after you close your browser. They serve z. For example, you can use the shopping cart feature across multiple pages.
We also use a small amount of persistent cookies (also small text files stored on your device) that remain on your device and allow us to recognize your browser the next time you visit it. These cookies are stored on your hard drive and delete themselves after the given time. Their lifespan is 1 month to 10 years . This will enable us to present our offer in a more user-friendly, effective and secure way, and to show you, for example, information tailored to your interests on the page.
The cookies store about the following data and information:
- Log-in information
- language settings
- entered search terms
- Information about the number of visits to our website and use of individual functions of our website.
If the cookie is activated, it will be assigned an identification number and no assignment of your personal data to this identification number will be made. Your name, IP address or similar data that would allow the cookie to be associated with you will not be inserted into the cookie. Based on the cookie technology, we only receive pseudonymous information, for example, which pages of our shop were visited, which products were viewed, etc.
You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you exclude the acceptance of cookies for specific cases or in general, or that cookies are completely prevented. This may limit the functionality of the website.
3.4 Data for the fulfillment of our contractual obligations
We process personal data that we need to fulfill our contractual obligations, such as name, address, e-mail address, ordered products, billing and payment data. The collection of this data is required for the conclusion of the contract.
The deletion of the data takes place after expiry of the warranty periods and legal retention periods. Any data associated with a user account (see below) will in any case be retained for the time this account is maintained.
The legal basis for the processing of this data is Art. 6 (1 ) sentence 1 b ) GDPR, because this data is needed so that we can fulfill our contractual obligations to you.
3.5 E-Mail contact
When you contact us (eg via contact form or e-mail), we process your details for the processing of the request as well as for the case that follow-up questions arise.
If the data processing takes place for the execution of pre-contractual measures, which take place upon your request, or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is Art. 6 para. 1 p . 1 b) GDPR.
We process further personal data only if you consent to it ( Article 6 (1) sentence 1 a ) GDPR ) or we have a legitimate interest in the processing of your data ( Article 6 ( 1 ) sentence 1 f ) GDPR ) , A legitimate interest lies z. For example, responding to your email.
4 storage duration
Unless specifically stated, we store personal data only as long as necessary to fulfill the purposes pursued.
In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will be stored by us only for these legal purposes , but not otherwise processed and deleted after expiration of the statutory retention period.
5 Your rights as of the Data processing affected
Under applicable law, you have various rights to your personal information. If you would like to assert these rights, please send your request by e-mail or by post with a clear identification of your person to the address specified in section 1 .
Below is an overview of your rights.
5.1 Right to confirmation and information
You have the right to clear information about the processing of your personal data.
You have the right at any time to obtain confirmation from us as to whether personal data relating to you is being processed. If this is the case, you have the right to ask us for free information about your personal data stored together with a copy of this data. Furthermore, there is a right to the following information:
the processing purposes;
the categories of personal data being processed;
the recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organizations;
if possible , the planned duration for which the personal data are stored or, if this is not possible, the criteria for determining that duration;
the existence of a right to rectification or erasure of the personal data concerning him or to a restriction of processing by the controller or a right to object to such processing;
the existence of a right of appeal to a supervisory authority;
if the personal information is not collected from you , all available information about the source of the data;
the existence of an automated decision-making process including profiling according to Art. 22 ( 1) and (4) GDPR and – at least in these cases – meaningful information about the logic involved, as well as the implications and intended effects of such processing for you .
If personal data are transmitted to a third country or an international organization, you have the right to dispose of the appropriate guarantees in accordance with Art . 46 DSGVO in connection with the transmission to be informed.
5.2 Right to rectification
You have the right to demand that we correct and, if necessary, complete your personal data.
You have the right to demand immediate correction of any incorrect personal data concerning us . Taking into account the purposes of processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.
5.3 Right to cancellation (“Right to be Forgotten”)
In a number of cases, we are required to delete your personal information.
According to Art. 17 (1) GDPR, you have the right to ask us to immediately delete your personal data and we are obliged to delete personal data immediately if one of the following reasons applies:
The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
You revoke your consent, to which the processing according to Art . 6 para . 1 p. 1 a ) GDPR or Art . 9 para . 2 (a ) GDPR and there is no other legal basis for the processing.
You place according to Art . 21 para . 1 DSGVO objection to the processing and there are no prior justifiable reasons for the processing, or you lay according to Art . 21 para . 2 DSGVO objection to the processing.
The personal data were processed unlawfully.
The deletion of personal data is required to fulfill a legal obligation under Union or national law to which we are subject.
The personal data has been collected in relation to information society services offered under Art . 8 para . 1 DSGVO levied.
If we have made the personal data publicly available and if we are obliged to delete it in accordance with Art. 17 (1) GDPR , we shall take appropriate measures, including technical ones, for data controllers who are responsible for the personal data, taking into account the available technology and the implementation costs Data, informing you that you have requested the deletion of any links to such personal data or copies or replications of such personal data.
5.4 Right to restriction of processing
In a number of cases, you may request that we restrict the processing of your personal information.
You have the right to require us to restrict processing if any of the following conditions apply:
The accuracy of your personal information is contested by you for a period of time that enables us to verify the accuracy of your personal information.
the processing is unlawful and you reject the deletion of personal data and have instead requested the restriction of the use of personal data;
We no longer need your personal information for the purposes of processing, but you need the information to assert, exercise or defend your rights, or
You object to the processing in accordance with Art . 21 para . 1 DSGVO have filed, as long as it is not certain whether the legitimate reasons of our company outweigh theirs.
5.5 Right to Data Portability
You have the right to receive, transmit or transmit any personal data relating to you in a machine-readable manner.
You have the right to receive the personal information you provide to us in a structured, common and machine-readable format, and you have the right to submit that information to another person without hindrance, provided that
the processing on a consent according to Art . 6 para . 1 p. 1 a ) GDPR or Art . 9 para . 2 a ) GDPR or on a contract pursuant to Art . 6 para . 1 p. 1 b ) GDPR is based and
the processing is done using automated procedures.
In exercising your right to data portability in accordance with paragraph 1 , you have the right to obtain that the personal data are transmitted directly by us to another person responsible, as far as this is technically feasible.
5.6 Right to object
You have the right to object to the lawful processing of your personal data by us if this is based on your particular situation and if our interests in processing do not prevail.
You have the right, at any time for any reason arising out of your particular situation, to violate the processing of Personal Data relating to you . 6 para . 1 p. 1 e ) or f ) GDPR, objection is lodged; this also applies to profiling based on these provisions. We no longer process personal information, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims.
If personal data are processed by us in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail.
You have the right, for reasons arising out of your particular situation, against the processing of your personal data relating to you for scientific or historical research purposes or for statistical purposes pursuant to Art . 89 para . 1 DSGVO takes an objection, unless the processing is necessary to fulfill a task of public interest.
5.7 Automated decisions including profiling
You have the right not to be subject to a decision based solely on automated processing – including profiling – that will have legal effect on you or significantly affect you in a similar manner.
There is no automated decision-making based on personal data collected.
5.8 Right of Withdrawal of a data protection consent
You have the right to revoke your consent to the processing of personal data at any time.
5.9 Right to appeal to a supervisory authority
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of my place of residence, employment or the place of alleged infringement, if you believe that the processing of the personal data concerning you is unlawful .
6 data security
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.
Your personal data will be transmitted encrypted with us. This applies to your orders and also to the customer login. We use the coding system SSL (Secure Socket Layer), but point out that data transmission over the Internet (eg in the case of communication by e-mail) can have security gaps. A complete protection of the data from access by third parties is not possible.
To safeguard your data, we maintain technical and organizational security measures in accordance with Art. 32 DSGVO, which we always adapt to state-of-the-art technology.
We also do not warrant that our offer will be available at specific times; Disturbances, interruptions or failures can not be excluded. The servers we use are regularly backed up carefully.
7 Disclosure of data
Third, no data transfer to non-EU countries
Basically, we only use your personal data within our company.
If and to the extent that we engage third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that the transmission is required for the corresponding service.
In the event that we outsource certain parts of the data processing (“order processing”), we contractually obligate processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the data subject’s rights.
Data transmission to agencies or persons outside the EU outside of the case referred to in paragraph 4 does not take place and is not planned.